FAQs

FAQs

My qualifying race is not listed on the TTOM entry system. What now?

No problem. Please email Race Office at info@twooceansmarathon.org.za

In the email, kindly provide the name of your qualifier so it can be added on our side. If you’re an international, you can type in the name of the race yourself. Should you still need assistance you are, of course, free to email us.

What counts as a qualifying race? We accept any race generating an officially measured time from gun to mat, or mat to mat.

Please click here for more info.

 

 

 

I’m not a South African by nationality, but I currently live and work in South Africa. Must I enter as a local or international runner?

If you’re a not a South African but you are residing (living) in South Africa, you must enter as a local runner.

I’m a Blue Number Club member or Yellow Number Holder. How do I enter?

If you’re a Blue or Yellow number holder, you receive priority entry status. Blue and Yellow club number entries open prior to entries for the general public. We will email you your entry link and along with all the other information you may need.

Please ensure that your TOM runner profile is up to date.

Entries are allocated on a first come, first served basis. Your invitation to enter on this date is exclusive and non-transferable. You must make payment by midnight on the date stipulated, or by the time capacity is reached.

If you did not manage to secure one of the priority BNC entries available, you’ll automatically be added to:
• Ultra Marathon ballot draw 1, in which TOM Ultra Marathon runners with 7 or more medals will stand a higher chance of being selected for an entry, or
• Half Marathon draw 1 for ASA club members.

I live in Africa, but not in South Africa. Do I enter as an African or international runner?

The criteria for being an African runner is based on your country of residence (i.e. where you live and/or work now), not on your nationality. So, if you live and/or work in an African country other than South Africa, you must enter as an African runner.

I’m an African runner. How do I enter?

If you have not yet created your TTOM profile, do so here https://admin.twooceansmarathon.org.za/Identify.aspx

If you already have a TTOM profile, ensure that all your information is up to date.

When entries open, you will be able to enter at www.twooceansmarathon.org.za

Watch this TTOM website as well as our official social media platforms for entry opening dates. You’ll secure your entry on a first come, first served basis. You must pay before capacity is reached, in other words, before all the African entries are sold out.

I'm a South African living and working overseas. Do I enter as an International or South African runner?

The criteria for being an international runner is based on your country of residence (i.e. where you are living and working now), not on your nationality. So, if you’re a South African living abroad, you must enter as an international runner.

I’m an international runner. How do I enter?

If you have not yet created your TOM profile, do so here https://admin.twooceansmarathon.org.za/Identify.aspx.

If you already have a TOM profile, ensure that all your information is up to date.

Once entries open you will be notified via e-mail, entries will close once capacity is reached.

You will be able to enter on our homepage at www.twooceansmarathon.org.za

You’ll secure your entry on a first-come, first-served basis. You must pay before capacity is reached, in other words, before all the International entries are sold out.

I’m an SA runner who wants to enter the TTOM Ultra or Half Marathon. How do I enter?

Firstly, create your https://admin.twooceansmarathon.org.za/Identify.aspx if you have not done so yet.

When entries open, go to our homepage, www.twooceansmarathon.org.za

You will see a sign that says ‘ENTER HERE’. This will only appear once entries are actually open.

  • Both the Ultra and Half Marathon go via the ballot/draw system: you will apply to go into an entries draw or ‘lottery’.
  • You will have several days in which to apply.
  • During this application period, you cannot pay for your entry.
  • You can only pay for your entry once your name has been drawn.
  • We will let you know by email if your name has been chosen in the draw. A computer selects which names are randomly drawn.

There are two Ultra Marathon draws, and two Half Marathon draws.
Ultra Marathon draws:
1. The first Ultra Marathon draw is for runners who have 7 or more TTOM Ultra Marathon medals.
2. The second draw is for everyone else.

Half Marathon draws:
1. The first Half Marathon draw is for runners who belong to running clubs. This is called the ASA club draw.
2. The second draw is for the rest of the runners who do not belong to a running club. This second draw is called the general draw. If you were not drawn in Half Marathon draw 1 as a club member, your name will automatically go into draw 2.

You will forfeit or lose your entry if you do not pay for it by 15 December 2023 at 5pm. Once you have paid for your entry, you must also ensure that all your other information is up to date by 6 March 2024 at 5pm. If not, you will unfortunately also forfeit your entry.

 

 

‘Both the Ultra Marathon and Half Marathon entries will be via the ballot system’. What is a ‘ballot system’ – I don’t understand?

The ballot system is a draw. It is like a lottery. When you apply to ‘enter’, you are applying to go into the draw. You therefore apply to have your name picked or drawn. This is what it means to ‘submit a ballot application’.

There are two Ultra Marathon draws, and two Half Marathon draws.

Ultra Marathon draws:
1. The first Ultra Marathon draw is for runners who have 7 or more TOM Ultra Marathon medals.
2. The second draw is for everyone else.

Half Marathon draws:

1. The first Half Marathon draw is for runners who belong to running clubs. You must be in good standing with your club. This is called the ASA club draw.
2. The second draw is for the rest of the runners who do not belong to a running club. This second draw is called the general draw. If you were not drawn in Half Marathon draw 1 as a club member, your name will automatically go into draw 2.

Once you submit your ballot application, or apply to go into the draw (same thing), a computer selects which names are randomly drawn. In other words, it’s like the lottery but instead of drawing lucky numbers, the names of lucky runners will be drawn.

 

How much does it cost to make my ballot application?

You don’t pay anything when you apply. You only pay if your name is successfully drawn. You’ll get an email letting you know if your application has been successful, i.e. if your name has been drawn.

 

Why did you change to the ballot system for both the Ultra Marathon and Half Marathon? It feels like I’m entering a lottery so I don’t know what my chances of securing an entry are.

The demand for entries for both the Ultra Marathon and Half Marathon by far exceeds the number of entries available. In line with international best practice, we have changed to this ‘draw’ system which is the ‘fairest’ as it levels the playing fields.

The advantages to you as a runner is that you won’t lost out just because you couldn’t get in on a first come, first served basis.

If your internet connection is slow or you don’t have internet access, you no longer have to worry as you have several days to go into the draw. You now have a smooth, inclusive, fair and audited process without the rush and anxiety of having to get into the entry system ‘first’.

You also have a much longer time in which to pay with the ballot system.

Where do I enter?

Enter at www.twooceansmarathon.org.za  You will see a big sign saying ‘Click here to ENTER’. This will ONLY be visible once Entries have opened.

Will I stand a better chance of having my name drawn if I submit my application on the first day?

No, you have an equal chance of being drawn whether you submit your name on the first day, last day, or any day in between. Just make sure your name is in by the last day on which you can go into the draw.

When will I know if my ballot (draw) application was unsuccessful?

You will receive an email and/or SMS after each draw to let you know if you were chosen in the draw. Good luck! You will also be able to check your profile to see if you were chosen in the draw. Please remember to update your profile information.

Why are there two Half Marathon draws?

1. The first Half Marathon draw is for runners who belong to running clubs. This is called the ASA club draw.
2. The second draw is for the rest of the runners who do not belong to a running club. This second draw is called the general draw. If you were not drawn in Half Marathon draw 1 as a club member, your name will automatically go into draw 2.

Why don’t Blue Number and Yellow Number holders have to apply to be in the ballot?

Blue Number Club members have completed 10 or more Ultra Marathons or Half Marathons, and Yellow Number holders have completed nine Ultra or Half Marathons. Giving them the first chance to enter on a first come, first served basis is our way of saying ‘thank you’ for their loyalty to TOM.

Why don't international entrants have to apply via the ballot system?

We usually have about 2 500 international entrants taking part in our events. These international participants from as many as 89 countries bring even more attention to TTOM as a world-class, global sporting spectacular.

They play an important role in promoting the City of Cape Town as a top international sporting, event and tourism destination. This plays a big role in creating the huge economic benefit TTOM brings to the Western Cape economy. TTOM contributes R672 million to the economy of the Western Cape annually.

All our runners are important to us. But the other reason we can exclude international entrants from the ballot system is that their numbers are still small enough. As this number grows in future, we will change how international runners have to enter should this be necessary, in order to make sure that our entry process is as fair as possible for everyone.

What payment methods are there? What are my payment options?

You will be able to pay by debit card, credit card or instant EFT when paying for your entry. You can also pay in store at these retailers: www.twooceansmarathon.org.za/entry-info/payment-options/

 

What happens if my name was drawn but I didn’t pay by the payment deadline?

If you miss the payment deadline, you will unfortunately forfeit your entry.

Remember that you can also log in to your profile to check if your application was successful or not once the draws have taken place, so you know if you need to pay or not.

Before the payment deadline, you’ll get reminders that you need to pay, and by when. This is why it is so very important to make sure that the cellphone number and email address you gave us when you created your Webtickets profile was correct.

Remember to check all the payment deadlines under ‘Events’ on our website homepage.

Can I apply on behalf of a group of runners, e.g. my club, group of friends, or family?

No. An unsuccessful group application will affect the whole group of runners. We also believe that individual applications make for a fair and transparent process.

I don’t have a credit card? Can I pay with an EFT?

You will be able to pay by debit card, credit card or instant EFT when paying for your entry. We are also constantly looking to add other convenient in-store payment methods for you, and will keep you updated!

I'm a South African by nationality, but I live in another African country. Do I enter as a local or African runner?

The criteria for being an African runner is based on your country of residence (i.e. where you are living and/or working now), not on your nationality. So, if you’re a South African living in another African country, you must enter as an African runner.

I have substituted out of my entry and want my refund. How do I get it?

You will be refunded, but this refund will only happen once the runner who has taken over your entry has paid for it via the TTOM entry system.

When will I get the final confirmation of my Race Number?

You’ll receive an email with all your Race details in April 2023, prior to the Race.

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