Draw 2 for the TOM 2020 Ultra and Half Marathons has taken place

Log in to your profile to see if you've been selected. DRAW 2 payment deadline: 20 December 2019, 5pm. If we do not receive payment by the cut-off, you will, unfortunately, forfeit your entry. Need assistance with how to pay? CONTACT WEBTICKETS: 0861 999 710 NOT SUCCESSFUL? CHARITY ENTRIES are now available: www.twooceansmarathon.org.za/buy-a-charity-entry/ FOR FUN RUN ENTRIES, ALSO USE THE LINK BELOW Thank you!

FUN RUN AND PROFILE LINK
FAQs

FAQs

I’m not a South African by nationality, but I currently live and work in South Africa. Must I enter as a local or international runner?

If you’re a not a South African but you are residing (living) in South Africa, you must enter as a local runner.

I’m a Blue Number Club member or Yellow Number Holder. How do I enter?

If you’re a Blue or Yellow number holder, you receive priority entry status. Blue and Yellow club number entries open on 18 November in the afternoon. We will email you your entry link and along with all the other information you may need.

Ensure you have created a Webtickets profile, as all payments for TOM 2020 will go through Webtickets. Get all your payment option information here. Also ensure that your TOM runner profile is up to date.

Entries are allocated on a first come, first served basis. Your invitation to enter on this date is exclusive and non-transferable. You must make payment by midnight on 26 November 2019 or by the time capacity is reached.

If you did not manage to secure one of the 1 300 entries available, you’ll automatically be added to:
• Ultra Marathon ballot draw 1, in which TOM Ultra Marathon runners with 7 or more medals will stand a higher chance of being selected for an entry, or
• Half Marathon draw 1 for ASA club members.

I live in Africa, but not in South Africa. Do I enter as an African or international runner?

The criteria for being an African runner is based on your country of residence (i.e. where you live and/or work now), not on your nationality. So, if you live and/or work in an African country other than South Africa, you must enter as an African runner.

I’m an African runner. How do I enter?

If you have not yet created your TOM profile, do so here https://admin.twooceansmarathon.org.za/Identify.aspx .

If you already have a TOM profile, ensure that all your information is up to date.

Then, create your Webtickets profile, as all payments for TOM 2020 will go through Webtickets. Get all your payment option information here.

African entries open on 18 November. Watch this TOM website as well as our official social media platforms for your entry link. You’ll secure your entry on a first come, first served basis. You must pay before capacity is reached, in other words, before all the African entries are sold out.

I'm a South African living and working overseas. Do I enter as an International or South African runner?

The criteria for being an international runner is based on your country of residence (i.e. where you are living and working now), not on your nationality. So, if you’re a South African living abroad, you must enter as an international runner.

I’m an international runner. How do I enter TOM 2020?

If you have not yet created your TOM profile, do so here https://admin.twooceansmarathon.org.za/Identify.aspx.

If you already have a TOM profile, ensure that all your information is up to date. Then, create your Webtickets profile, as all payments for TOM 2020 will go through Webtickets. Get all your payment option information here.

International entries open on 18 November 2019. Watch this TOM website as well as our official social media platforms for your entry link. You’ll secure your entry on a first come, first served basis. You must pay before capacity is reached, in other words, before all the International entries are sold out.

I’m an SA runner who wants to enter the TOM 2020 Ultra or Half Marathon. How do I enter?

Firstly, create your https://admin.twooceansmarathon.org.za/Identify.aspx if you have not done so yet.

If you already have a TOM profile, ensure that all your information is up to date. Then, create your Webtickets profile, as all payments for TOM 2020 will go through Webtickets. Get all your payment option information here.

  • Both the Ultra and Half Marathon TOM 2020 entries will go via the ballot system. All ballot applications open on 19 November 2019 and close on 25 November 2019 at 5pm. You will see the link to apply on our website as well as on our official TOM social media platforms.
  • You will apply to go into an entries draw or ‘lottery’.
  • You will have several days in which to apply.
  • During this application period, you cannot pay for your entry.
  • You can only pay for your entry once your name has been drawn.
  • We will let you know by email if your name has been chosen in the draw. A computer selects which names are randomly drawn.

There are two Ultra Marathon draws, and two Half Marathon draws.
Ultra Marathon draws:
1. The first Ultra Marathon draw is for runners who have 7 or more TOM Ultra Marathon medals.
2. The second draw is for everyone else.

Half Marathon draws:
1. The first Half Marathon draw is for runners who belong to running clubs. This is called the ASA club draw.
2. The second draw is for the rest of the runners who do not belong to a running club. This second draw is called the general draw. If you were not drawn in Half Marathon draw 1 as a club member, your name will automatically go into draw 2.

You will forfeit or lose your entry if you do not pay for it by the applicable deadline. Once you have paid for your entry, you must also ensure that all your other information is up to date by 5pm on 9 March 2020. If not, you will unfortunately also forfeit your entry.

Draw dates
1st Ultra Marathon Draw: 26 November 2019
2nd Ultra Marathon Draw: 9 December 2019
1st Half Marathon Draw (ASA club members): 26 November 2019
2nd Half Marathon Draw (general): 9 December 2019

‘Both TOM2020 Ultra Marathon and Half Marathon entries will be via the ballot system’. What is a ‘ballot system’ – I don’t understand?

The ballot system is a draw. It is like a lottery. When you apply to ‘enter’, you are applying to go into the draw. You therefore apply to have your name picked or drawn. This is what it means to ‘submit a ballot application’.

Because there are so many runners who want to do both the Ultra Marathon and the Half Marathon, for TOM2020 the Ultra Marathon entries are no longer on a first come, first-served basis. The Ultra Marathon entries will work in the same way as the Half Marathon entries worked for 2019.

There are two Ultra Marathon draws, and two Half Marathon draws.

Ultra Marathon draws:
1. The first Ultra Marathon draw is for runners who have 7 or more TOM Ultra Marathon medals.
2. The second draw is for everyone else.

Half Marathon draws:

1. The first Half Marathon draw is for runners who belong to running clubs. This is called the ASA club draw.
2. The second draw is for the rest of the runners who do not belong to a running club. This second draw is called the general draw. If you were not drawn in Half Marathon draw 1 as a club member, your name will automatically go into draw 2.

You will see the link to apply on our website as well as on our official TOM social media platforms.
Once you submit your ballot application, or apply to go into the draw (same thing), a computer selects which names are randomly drawn. In other words, it’s like the lottery but instead of drawing lucky numbers, the names of lucky runners will be drawn.

Draw dates
• 1st Ultra Marathon Draw: 26 November 2019
• 2nd Ultra Marathon Draw: 9 December 2019
• 1st Half Marathon Draw (ASA club members): 26 November 2019
• 2nd Half Marathon Draw (general): 9 December 2019

How much does it cost to make my ballot application?

You don’t pay anything when you apply. You only pay if your name is successfully drawn. You’ll get an email letting you know if your application has been successful, i.e. if your name has been drawn.

 

Why did you change to the ballot system for both the Ultra Marathon and Half Marathon? It feels like I’m entering a lottery so I don’t know what my chances of securing an entry are.

We understand that you may feel your chances are less, or that the entry process is now out of your control. But the demand for entries for both the Ultra Marathon and Half Marathon by far exceeds the number of entries available. In line with international best practice, we have changed to this ‘draw’ system which is the ‘fairest’ as it levels the playing fields. The London Marathon and New York Marathon both use a ballot system, for example. This decision has been made after lots of research, feedback from runners and consultations with the TOM NPC board, sponsors and stakeholders.

The advantages to you as a runner is that you won’t have the frustration of dealing with the technical difficulties that could arise – as it has in the past – when everyone is logging in to get their first come, first served entry.

If your internet connection is slow or you don’t have internet access, you no longer have to worry as you have 7 days to apply, from 19 November 2019. Your chances of being selected are the same whether you apply on 19 November 2019, on the closing date of 25 November, or anywhere in between.

You now have a smooth, inclusive, fair and audited process without the rush and anxiety of having to get into the entry system ‘first’.

You also have a much longer time in which to pay with the ballot system.

Where do I enter?

You entry link will be on our website and on TOM’s official social media platforms when the ballot opens.

Will I stand a better chance of having my name drawn if I submit my application on the first day?
When will I know if my ballot application was unsuccessful?
Why are there two Half Marathon draws?
Why don’t Blue Number and Yellow Number holders have to apply to be in the ballot?

Blue Number Club members have completed 10 or more Ultra Marathons or Half Marathons, and Yellow Number holders have completed nine Ultra or Half Marathons. Giving them the first chance to enter on a first come, first served basis is our way of saying ‘thank you’ for their loyalty to TOM.

Why don't international entrants have to apply via the ballot system?

We usually have about 2 500 international entrants taking part in our Easter Weekend events. These international participants from as many as 89 countries bring even more attention to TOM as a world-class, global sporting spectacular.

They play an important role in promoting the City of Cape Town as a top international sporting, event and tourism destination. This plays a big role in creating the huge economic benefit TOM brings to the Western Cape economy. TOM contributes R672 million to the economy of the Western Cape annually.

All our runners are important to us. But the other reason we can exclude international entrants from the ballot system is that their numbers are still small enough. As this number grows in future, we will change how international runners have to enter should this be necessary, in order to make sure that our entry process is as fair as possible for everyone.

What payment methods are there? What are my payment options?

You can use credit cards, Masterpass / Zapper or Visa checkout. You can also go to any Pick n Pay store and pay using cash, your bank card, Smart Shopper points or a PnP gift card. Don’t forget about using your PnP Smart Shopper points!

Unfortunately, no EFTs are accepted. But the great news is that Webtickets is TOM’s official payment partner. This means that, instead of paying within the entry system, you will be redirected to Webtickets, where you can select your preferred payment type. You can therefore pay using credit cards, Masterpass / Zapper or Visa checkout. You can also go to any Pick n Pay store using cash, a debit card, Smart Shopper points or a PnP gift card.

If you need to extend your Webtickets booking reference number because it expired before you remembered to pay, you can do so. However, you must do so within the deadline for payment. You won’t lose your place in the draw.

If you need to extend your Webtickets booking reference number because it expired before you remembered to pay, you can do so. However, you must do so within the deadline for payment. You won’t lose your place in the draw.
If you’re using the Webtickets booking reference number to pay at PnP for your Ultra Marathon Draw 2 or Half Marathon general draw entry, remember to create your Webtickets booking reference number by no later than 19 December 2019, 5pm.

If you’re using the Webtickets booking reference number to pay for your Ultra Marathon Draw 1 or Half Marathon ASA club draw entry at PnP, create your booking reference number by no later 8 December 2019, 5pm.
Read more about all your payment options here.

Can I use my Smart Shopper points to pay for my entry?

Yes, you can use your points to pay for part of your entry or for the whole entry fee.

Pay online and select the ‘Pay at Pick n Pay option’ to receive your barcode. Ask the Pick n Pay teller to use your Smart Shopper points when paying at any Pick n Pay till point.

Not sure how to do this? Here’s how to switch points for cash at the Smart Shopper till: https://www.pnp.co.za/switch-and-spend 

What happens if my name was drawn but I didn’t pay by the payment deadline?

If you miss the payment deadline, you will unfortunately forfeit your entry.

Remember that you can also log in to your profile to check if your application was successful or not once the draws have taken place, so you know if you need to pay or not.

Before the payment deadline, you’ll get reminders that you need to pay, and by when. This is why it is so very important to make sure that the cellphone number and email address you gave us when you created your Webtickets profile was correct.

Remember to check all the payment deadlines under ‘Events’ on our website homepage.

Can I apply on behalf of a group of runners, e.g. my club, group of friends, or family?

No. An unsuccessful group application will affect the whole group of runners. We also believe that individual applications make for a fair and transparent process.

What is the Half Marathon entry fee?

• SA runners: R275
• African entrants: R375
• International entrants: R1500

You have the option to buy a Half Marathon T-shirt for R275.

South African runners who do not have a running licence will be required to buy a temp licence at R60.

What is the Ultra Marathon entry fee?
I don’t have a credit card? Can I pay with an EFT?

No EFTs are accepted. Webtickets is TOM’s official payment portal. You can select your preferred payment type, which includes paying by credit card or making a cash/debit card payment at your nearest Pick n Pay.

Once you create your Webtickets booking reference to pay at PnP, you have to pay in a PnP store within 24 hours.

Make sure to do so! If you don’t pay within the 24 hours, and the payment deadline hasn’t expired, don’t worry – you haven’t ‘lost’ your entry. Simply create a new Webtickets booking reference

What are the payment deadlines for the ballot?
  • 1st Ultra Marathon Draw: 9 December 2019, 5pm. If you want to pay in-store at PnP, create your Webtickets booking reference by no later than 8 December 2019, 5pm.
  • 2nd Ultra Marathon Draw: 20 December 2019, 5pm. If you want to pay in-store at PnP, create your Webtickets booking reference by no later than 19 December 2019, 5pm.
  • 1st Half Marathon Draw (ASA Clubs): 9 December 2019, 5pm. If you want to pay in-store at PnP, create your Webtickets booking reference by no later than 8 December 2019, 5pm.
  • 2nd Half Marathon Draw (General): 20 December 2019, 5pm. If you want to pay in-store at PnP, create your Webtickets booking reference by no later than 19 December 2019, 5pm.
Why did you partner with Webtickets?

Using Webtickets means you have many more payment options, and more places you can go and pay for your entry, such as at PnP. This helps you a lot if you’re not near a bank or don’t have a credit card, for example.
This was done to make it as easy as possible to pay, for as many of our runners as possible.

I have a Webtickets profile. Must I create a new one for anything else?

No. There is no need to create a new profile if you already have a Webtickets one. However, you must make sure that you have a TOM profile, or update your details if you already have one.

What is the most important detail to enter into my Webtickets profile?

Make sure to enter your ID/passport as part of your Webtickets profile so the Webtickets ‘system’ knows it’s you. There could be other runners with a name and surname like yours, for example, Bongani Ndlovu or Anne Jones. You don’t want to miss any notifications.

I have TOM profile. Now you’re telling me to create a Webtickets profile. Did I waste my time creating a TOM profile?

You apply to go into the ballot via your TOM profile, and pay via Webtickets. That is why the two profiles are required.

I don’t have a Webtickets profile? What must I do now?

Create one so you can pay for your entry please! It’s quick and easy. Go here.

I created a link between my TOM account and Webtickets in 2018. I’m confused. Where do I pay?

Firstly, if you’re not a BNC member, make sure your name was drawn in the ballot. That is first step. You can only pay if your name was drawn. You must do so via Webtickets by the payment deadlines. You’ll find the payment deadlines in this FAQ: What are the payment deadlines for the ballot?

Selecting the PnP option on Webtickets – in short, how does it work?

When you select the in-store payment option, you’ll get a booking reference.

• You then have 24 hours to go to the store and pay.
• You can pay at PnP only once you this booking reference.
• If not, you can’t pay in-store and the cashiers will not be able to assist you.

I'm a South African by nationality, but I live in another African country. Do I enter as a local or African runner?

The criteria for being an African runner is based on your country of residence (i.e. where you are living and/or working now), not on your nationality. So, if you’re a South African living in another African country, you must enter as an African runner.

What are the Webtickets customer support details and hours?

Webtickets Customer Support:
0861 999 710
info@webtickets.co.za
08:30 – 16:30 (Monday – Sunday)
www.webtickets.co.za

I have substituted out of my entry and want my refund. How do I get it?

You will be refunded via Webticktes. This refund will only happen once the runner who has taken over your entry has paid for it via the TOM entry system.

When will I get the final confirmation of my Race Number?

You’ll receive an email with all your Race details in the first week of April.

Title Sponsor
Old Mutual
Partner Sponsors
  • City of Cape Town
  • Powerade
  • Caltex
View All Sponsors